Return Policy
Custom-made goods
Every box we make is manufactured to your own specification and artwork, so it cannot be resold. For that reason custom orders are not returnable once production has started, and the statutory right to cancel does not apply to goods made to a customer specification.
Faulty or damaged deliveries
- Check your delivery on arrival. If anything is damaged, faulty or does not match the approved proof, tell us within seven days.
- Send photographs of the outer carton and of the affected boxes so we can see what happened in transit.
- We will reprint the affected part of the order or refund it, whichever you prefer. Keep the goods until we have confirmed what to do with them.
Shortages and quantity tolerance
Manufacturing tolerances mean the quantity delivered can vary slightly from the quantity ordered, and we invoice for what is delivered. If a shortfall falls outside that tolerance, we will make it up or credit it.
Cancelling before production
An order can be cancelled at no cost until you approve the proof. After approval we will refund any amount paid less the costs already incurred on design, plates, tooling and materials.
Refunds
Approved refunds go back to the original payment method within ten working days. Delivery charges are refunded only where the whole order was faulty or was not what you approved.
How to reach us
Contact our support team with your order number and, where relevant, photographs of the problem. The contact details are in the footer of this site.
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